Increase Team Efficiency | Enhance Oversight | Improve IT Response and Resolutions | Expand Cyber Security Protection
There are three main components to a Co-Managed Services package.
The stack represents the main software components that Sabre supplies your IT department. Your team will use these tools to increase their efficiency substantially, allowing fewer staff to do more work.
The Stack has been selected to maximize cyber security and staff efficiency. The tools used by highly professional Managed Service Providers are placed in your hands.
Co-Managed IT allows your team to become part of a larger integrated team of IT professionals, giving them a peer group to go to when needed. The Sabre IT team is one quick call or ticket away.
We are there when you need support for a tough issue, to escalate when busy, or just an extra set of eyes.
Coaching is an optional (but frequent) extra feature of Co-Managed IT services. With Coaching, your team gain access to senior network engineers on a regular basis for the purposes of coaching and guidance.
Unlike support, coaching is ongoing. The purpose is to build a better team through best practices training and senior leadership.
The following are the price breaks for Stack Pricing. Price is based on the current total range of devices.
End-Point Devices are laptops, desktops, MacBooks etc.
Non End-Points are managed devices like managed switches, firewalls etc.
All End-Points must be included in the co-managed IT services. Non End-Points that consume an RMM license must be included.
End Point Devices
End Point Devices
End Point Devices
End Point Devices
The price per device is based on the total devices licensed by the customer. Devices in this case mean “End Point” devices which includes servers, desktops, laptops and other MacOS or Windows OS devices. Android devices and other mobile operating system devices such as Windows CE or Windows Mobile are not included in this total.
Non-End Point Devices such as Wi-Fi Access Points, Firewall, Switch, Mobile Devices
You need login access to all the software tools that are part of the Tech Stack. Unfortunately many of these tools bill per technician for access to the software.
The Tech License is your license for access to the ticketing and remote management and maintenance (RMM) tools. In addition, you need login access to IT Glue, the premier documentation system used for your system.
Each tech or manager needs a license so they can access the entire toolset and use it for day to day management of the system.
Logins and Setup for the first technician in your team.
Additional logins for extra technicans in your team.
You may select the coaching level that suits your business.
Co-managed IT coaching services provide businesses with a unique approach to technology support. These services pair businesses with experienced IT professionals who work alongside in-house teams to provide technical guidance and support. This collaborative approach enables businesses to improve their technology operations and achieve their goals, while still maintaining control over their systems and data. With co-managed IT coaching, businesses can receive personalized support and advice, resulting in a more efficient and effective use of technology.
Monthly Senior Engineer 1 Hour Coaching Sessions are a key part of the Co-Managed IT Services. Pick the level you need within your business.
Senior Coaching each week for your team
Coaching sessions every second week
Monthly senior coaching with a senior IT leader
Our co-managed IT services onboarding process is designed to ensure a smooth transition for your business. Our team of experts will work with you to understand your technology needs and goals, and create a customized IT solution tailored to your specific requirements. Onboarding is equal to the cost of a single month of the service as determined by all fees.
Term
Software Tools (Stack and Tech Licenses) require a minimum 1 year term and commitment from Sabre IT vendor and this must be passed on to the customer.
Still have questions about our Co-managed IT Services? Below are some of the most frequently asked questions that we are asked! If at the end you still have some questions, book a call with our team. We’d be happy to help!
Our Co-Managed IT services include tools and coaching/support that reduce the time required for your team to deliver and manage your network requirements. With Co-Managed, the same number of IT staff can get a lot more done.
In general, this means you either increase labor efficiency (maybe keeping costs the same) but often it means delaying or eliminating the need for additional staff.
Many of the tools we provide are available only to managed service providers like us. There are some “similar” tools on the market for general use, but they require substantial setup and often maintenance.
Since Sabre sources the tools, purchases in bulk, sets up and manages them, and provides tech support – the price ends up being the same or less than if you sourced them all yourself AND included the cost of the time maintaining and managing them.
Tools like the Co-Managed stack are complicated to setup, but not to use. Our team will train you and provide back office support so you use the effectively. Training and re-training (if needed) is included.
Buying them on your own probably would be too complicated. Having Sabre setup, manage and train you makes it much more practical.
The Co-Managed stack includes dashboard and report tools that can be used to generate reports for your management.
Usually, Sabre will assist you in preparing reports for management and discussing them with your supervisors. It can really help to have an outside party explain why something you know needs to be done, really needs to be done.
Schedule a free call with Robert Jolliffe
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Support Desk – all these tools and general day to day L1 and L2 support is provided as part of this service. If your techs are stuck on a ticket, they can ask the L1/L2 team to help them out – give them some ideas etc.
DarkWeb – Dark Web scanning and monitoring for your site. This detects password breaches, successful phishing captures etc. that are posted by hackers in the dark web.
Lionguard – An automated documentation tool that tracks all changes to managed devices in IT Glue.
A new product for our team. This allows you to remove administrator privileges locally and your helpdesk can automatically be informed of users attempting to “run as administrator” any program (such as when a device driver is installing) and approve or deny from their helpdesk.
A backup monitoring and management toolset that will check backup logs and automatically create tickets where problems are detected.
a world class MSP grade RMM tool from Datto
A premier inventory management tool. Scalepad is connected to all major vendors and provides us with warranty status, returns the service tag info and provides after marketing warranty for all major brands of desktops, laptops, servers etc.
