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Sabre IT Technology Platform Minimum Standards

Technology List of Supported Products for IT Services

Sabre IT Technology Platform Minimum Standards

Main Operating Systems

Windows 10 Professional, Enterprise
Windows 11 Professional, Enterprise
Windows Server 2012 (Ends Oct. 2023)
Windows Server 2016
Windows Server 2019
macOS 11
macOS 10.15

Hardware

Tier 1 and Tier 2 Vendors

DELL
Lenovo
HP
Cisco (with active service plan)
Sonicwall (with active service plan)
Watchguard (with active service plan)
ASUS (Laptops only)
Netgear

There are 100s of hardware brands. Those not shown can be compliant with minimum standards on a case-by-case basis.

For hardware to be compliant it must have an active service tag, meaning the original equipment vendor continues to provide support and has available break-fix repair services. Hardware for which the customer has purchased extended warranties is considered to match minimum standards. Hardware requiring a subscription service for patches and updates must have an active subscription to be compliant.

End User Software

The following software products are considered to be fully covered by Sabre standard support agreements and are not considered “exotic” EXCEPT if they are well past their current support and no support is available from the vendor (eg: Quickbooks 2012).

Current versions considered supported by the manufacturer are valid products for support. For example, Microsoft Office 2013, 2010 and 2007 are no longer under mainstream support, and therefore are supported under “best-effort” only – or if they pose a security risk are unsupported.

Productivity

Microsoft Office
Microsoft Project
Adobe Acrobat Writer and Reader
G-Suite
Adobe Premier Suite

Web

Google Chrome
Edge
Firefox
Safari

Other

Zoom, Discord, Skype
Java, .NET, Silverlight
DropBox, Google Backup and Sync, OneDrive
Foxit Reader, CutePDF, PDF Creator
7-Zip, WinRAR

If not listed above, the software will be supported as a best effort only.

Some software is not supported at all. These software products are free; open-source; or very old and extremely difficult to support.

Special Software

Server and Network Software

Server Operating Systems

Windows Server Versions 2019, 2016, 2012R2, 2012
VSphere 6.7, 7x (any version with a paid and active service plan)

Email Delivery

Exchange Server 2019, 2016, 2013
G-Suite
Exchange On-Line
Office 365
MDaemon (any version with a paid and active service plan)

Backup Solutions

Datto
IT Cloud NT Backup
VEEM

NOTE: we will support other systems in some cases, but can provide no guarantee of their function. Customers with consumer grade equipment are eligible for best effort support, but backup maintenance and management will be suspended until proper equipment and/or software is purchased.

If not listed above, the software will be supported as a best effort only.

Some software is not supported at all. These software products are free; open-source; or very old and extremely difficult to support.

Supported Under Project Work

The following software products are considered to be fully covered (excluding software installation) by Sabre standard support agreements if and only if the customer has a current support plan and Sabre can contact your support vendor on your behalf.

ERP And Accounting

Visual Manufacturing (ERP) (with active support plan)
Microsoft Dynamics GP, NAV, Business Central (ERP)
Quickbooks
Sage 50, 100

CAD

AutoCAD
SolidWorks
Inventor
Pro Engineer
Master Cam

NOTE: For CAD software any version shown above with active support is supported

If not listed above, the software will be supported as a best effort only.

Some software is not supported at all. These software products are free; open-source; or very old and extremely difficult to support.

Database Engines

Oracle Database 8i,9i,10g,12c,18c,19c,21c
Microsoft SQL Server 2019, 2017, 2016, 2014SP3
Pervasive SQL (any version with a paid and active service plan)
MySQL (current actively supported versions)

Other Software

If not listed above, the software will be supported as a best effort only.

Some software is not supported at all. These software products are free; open-source; or very old and extremely difficult to support.

Supported Under Project Work

Unsupported

If not listed above, the software will be supported as a best effort only.

Some software is not supported at all. These software products are free; open-source; or very old and extremely difficult to support.

Linux Operating Systems
Open Office
Thunderbird Email
GIMP
Lotus Notes
Lotus 123
Word Perfect
POP3 Email Delivery
IMAP Email Delivery
Custom Developed Software (developed by your own programmers)
Any Software for which no installation media or licenses are available
Any Software that appears to be pirated or not legally purchased